Name Help Desk
Description

CONFEDERATED SALISH AND KOOTENAI TRIBES

OF THE FLATHEAD NATION

PO BOX 278

PABLO MT 59855

(406) 675-2700

PERSONNEL OFFICE FAX: (406) 675-2711

E-mail melanie.piedalue@cskt.org

WEBSITE ADDRESS: cskt.org

 

 

****V A C A N C Y   A N N O U N C E M E N T****

 

 

TITLE:                            Help Desk

 

LOCATION:                    Tribal Health Department

                                     

SALARY:                        $14.56 to $16.83 per hour

                                     

CLOSING DATE:             Thursday, May 30, 2019 at 5:30 p.m.

 

SPECIAL CONDITIONS:

 

This is not a Testing Designated Position (TDP) within the definition of the CSKT Drug Testing policy. The successful applicant, if not already employed by the Tribes must pass a pre-hire drug test and serve a mandatory six (6) month probationary period.

 

The Help Desk position is a technical position in the Data IT Division that supports a Medical Database and computer operations within the CSKT Tribal Health Department.

 

Specific duties include, but are not limited to:

  • Answer telephone for IT Program and receive general questions and problems from user Refer all tickets to the IT staff. as appropriate.
  • Frontline IT liaison for the IT staff and the Health Department
    • Uses desktop --Help Desk software to manage and support database users and track IT program deliverables under direction of' the Data IT Division Manager .
  • Support end users and to troubleshoot the THD database and desktop environments running Microsoft Windows operating syste
  • Assis t IT staff in managing print queues and other routine proc
    • Perform cop yin g, filing, and other office support functions for the IT Program as
    • Setup computers and computer devices for users. Receive new user forms and route to IT st
  • Maintain confidentiality or the medical data in following the Privacy Act and HIPAA regulation
  • Performs other duties as assigne
  • Receive THD staff issues, complaints, problems with tele phone
  • Report to THD on resolution or IT/Help iss

 

 

MINIMUM RECRUITING QUALIFICATIONS AS REFLECTED ON TRIBAL EMPLOYMENT APPLICATION:

 

  • Prefer experience with current Microsoft operating systems and hardware/software troubleshooting in a PC/LAN
  • Prefer experience with computer systems, IP phones, printers and
  • Skill in written and oral
    • Ability to positively interact with users in providing technical support.
    • Ability to handle a variety of tasks with follow-up and attention to
  • Must have ability to work effectively with other employees and provide excellent customer
    • Must have and maintain a Montana State driver's license as condition of
    • Must have a high school diploma or Preference for an AA degree.

 

DESIRABLE QUALIIFICATIONS (AS DETERMINED BY THE INTERVIEW):

 

  • Request a copy of position description for full details.

 

SUBMIT:

  1. Completed Tribal employment application.
  2. Copies of relevant academic transcripts and training certificates.
  3. Copy of a current valid driver’s license.
  4. Proof of enrollment in a federally recognized Tribe if other than CSKT.
  5. If claiming veteran’s preference, a copy of the DD214 must be submitted.

 

 

SUBMIT ALL OF THE ABOVE TO: Cynthia Matt, Personnel Office, PO Box 278, Pablo MT 59855, telephone (406) 675-2700 Ext. #1259.

 

FOR MORE INFORMATION:

Contact the Tribal Health Department at (406)-675-2700 Ext. #5011.

License
File name Help Desk 5.8.19.pdf
Version
Size 224.1 KB
File type pdf (Mime type application/pdf)
Owner Cynthia Matt
Date added 05/09/2019 08:14 AM
Hits 380
Last modified on 05/09/2019 08:16 AM
MD5 checksum 47d220fcc7924b32aa567abaf1231890
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