Mission Valley Power is changing the way we process our bills. Beginning in July we are changing 5 billing cycles to 3. We will process bills on the 10th, 15th (irrigation only), and 20th of each month. The due dates will still fluctuate by a few days as our Operations Manual states we provide 10 working days for the due date of the bill. As we transition to this new way of billing you will see the difference in August.
Also beginning in July, we will be sending out a second letter to delinquent accounts stating the date of disconnection. This letter will replace the Orange/Green door hanger. Red cards will still be hung on the day of disconnection.
As COVID-19 has changed businesses in the valley, we have also been affected by the change. MVP has not disconnected accounts or charged late fees since March. Beginning July 7, we will resume the business of charging fees and disconnecting delinquent accounts.
If you have been impacted by the COVID shut down, we encourage you to contact us. We will work with our customers on a case-by-case basis. We are requesting documentation, such as job loss, on the impact of COVID to individual households.
Prepay metering accounts are not eligible for payment arrangements. Prepay account holders always have a signed agreement to maintain a credit balance on the account.
The main lobby of the Pablo office will remain closed to the public until further notice. We still have the drive thru available, along with pay by phone, and an internet payment site. There are Kiosks available in Hot Springs and Arlee.